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Job Title:      Program Manager, Licensed
Program:      Chatham Adult BH Crisis Center (BHCC)
Location:      Savannah, GA
Status:          Full-Time / Exempt (Salaried)

Job Summary: Manages and directs the clinical activities and daily operations of a comprehensive behavioral health program.   Oversees the program’s policies regarding participant involvement, requirements and staff expectations. Supervise, plan and evaluate work activities of assigned staff.

Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Behavioral Health Operations /Management

  • Responsible for supervision, management and day to day operations of Behavioral Health Services.
  • Directs all programs and ensures services are timely, customer-oriented and evidence-based.
  • Establishes program goals, strategies and priorities.
  • Strives for outcomes and organization efficiency.
  • Facilitates communication within the unit(s)/agency on a specific case level as well as on a procedure/policy level.
  • Oversees the program planning, budget development and evaluation activities.
  • Attends Team meetings

Quality and Compliance

  • Monitors services for compliance and quality assurance
  • Evaluates, facilitates and monitors documents in Electronic Medical Records
  • Ensures behavioral health services are in full compliance with applicable accreditation/statutory/contract requirements.
  • Participates in and supports internal quality and compliance audits and associated corrective actions necessary to bring programs in compliance. 
  • Works in partnership with QI Director to promptly address any external audit findings requiring corrective action.
  • Communicates and trains supervisors and staff regarding changes in policies and procedures pertaining to quality and compliance.
  • Makes recommendations for policy/procedure development and/or revision and advocates for changes as appropriate. Ensures uniform interpretation of program policy and procedures.
  • Conducts research required in planning and evaluating the program.

Supervision/Staffing/Workplace Environment

  • Provide programmatic guidance to staff.
  • Supervises staff, monitoring and coaching productivity measures.
  • Manages staff and directs administrative activities for a social services delivery program.
  • Conducts staff performance evaluations and ensures all job descriptions and evaluations are competency-based.
  • Builds and encourages a cooperative team-oriented environment within unit(s) Directs and reviews work assignments.
  • Interviews, hires, directs, trains, evaluates the performance of, and when necessary, disciplines and discharges social services employees. 
  • Works with HR to follow best practices for workers’ compensation, and safety.
  • Ensures staff participation in safety training, health and wellness programs.
  • Assists HR as needed in resolving employee grievances/disputes.
  • Collaborates with HR and SMT efforts to attract, hire and retain diverse talented employees within the BH workforce.
Data-Driven Decision-Making
  • Utilizes data and management reports with direct reports to set targets and evaluate quality, effectiveness, efficiency, financial performance and/or compliance, including use of Key Performance Indicators (KPI) and Balance Scorecard.
  • Utilizes national benchmark data, when available to establish organizational performance data.
Training and Development
  • Recommends, creates, evaluates and participates in staff development
  • Trains, motivates and promotes skills development among behavioral health program staff.
  • Ensures training and supervision is embedded in Unison’s onboarding process for new BH staff.
  • Participates in and contributes to quarterly Leadership Training.
Communication
  • Communicates in a manner that is clear, concise and facilitates the organizations goals, both orally and written
  • Responds to internal and external customers by returning phone calls and emails promptly.
  • Builds and maintains effective working relationships with other agencies, assures coordination of services, and increases public awareness and support.
  • Conducts outreach to increase public awareness and support for specialized program area.

Performs job responsibilities with minimal supervision.

Required Education & Experience:Completion of a Master’s degree in a related field and four years’ experience managing professional level staff. Must possess current Georgia Licensed Clinical Social Worker (LCSW) or  Professional Counselor license(LPC). 

Required experience in leadership; management; organizational skills; clinical oversight; collaborative experience with other program managers/leaders.

To be considered for this opportunity, please email updated resume to This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

 

 

 

Contact Human Resources 912-324-2209

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